Mr G Scott v ISS Facility Services Limited — 2021

The claimant remained employed by the respondent as a security officer. He complained that wages were outstanding for March to November 2020 and that he had not been provided with accessible and accurate itemised pay statements. The tribunal accepted that some earlier wage issues had been corrected or were no longer pursued, including the March 2020 sums and most April and May sums, but found that three bank holiday payments in April and May remained due.

The tribunal found that the claimant was entitled to payment for three bank holidays while on authorised absence, calculated as one 24-hour shift at £8.50 per hour and two 24-hour shifts at £8.72 per hour. It rejected the claimant's contention that he was entitled to a 20% top-up during furlough, finding that the respondent had placed him on the Government scheme and there was no evidence it agreed to top up pay to 100%.

On pay statements, the tribunal found that although the respondent operated an online portal, it did not properly enable the claimant to access his payslips. It also found that some payslips were inaccurate or unclear because adjustments were described as advance payments when they were back payments, and because no breakdown was given of what sums related to or how they were calculated. The tribunal treated the claimant's complaints as a grievance which the respondent failed to deal with, and uplifted the wages award by 25%.