Case 6000947/2025 · Employment Tribunal
Ms Dawn Piper v Rentokil Initial Ltd — 2023
- Case reference
- 6000947/2025
- Decision date
- 20 September 2023
- Jurisdiction
- England & Wales
- Judge
- Employment Judge Yardley Representation
- Venue
- London South
Parties
2 namedMs Dawn Piper
Key findings
Tribunal's reasoningThe claimant, a Senior Sales Manager who had worked for the respondent (Rentokil Initial Ltd) since 1993, resigned on 27 September 2024 in response to the introduction in August 2024 of the H2 REM commission scheme. The new scheme made personal commission contingent on passing four 'Sales Leadership Compliance Gateways', with failure of any single gateway capable of removing 100% of personal commission. The claimant raised concerns repeatedly between 14 August and 29 August about the operation of Gateways 1, 2 and 4.
The Tribunal found that there was a real prospect that the gateways could be failed for reasons not wholly within the claimant's control (staff absence, remote working, inaccuracies in the underlying ticketing data on which Gateway 4 depended). It also found that the practical effect of the gateway requirements was not equal across the affected sales managers because the claimant generated substantially higher personal commission than her peers; the financial exposure to gateway failure was therefore materially greater for her. The complaint of constructive unfair dismissal was well-founded and succeeded. The case has been listed for a remedy hearing on 8 June 2026.
Claims and outcomes
1 claim adjudicated| Claim type | Outcome | Protected characteristic | Award |
|---|---|---|---|
| Constructive dismissal | Upheld | — | — |
Legal tests applied
2 referencesSource document
Primary recordThe full judgment is available on gov.uk under the Open Government Licence v3.0.
How we got this data
Case essentials (reference, date, judge, venue, country, claim categories) are extracted from the structured metadata gov.uk publishes alongside each decision. Parties and monetary figures are extracted from the judgment PDF text. Key findings and per-claim outcomes require a second extraction pass that is not yet complete for this case — until then, the primary source linked above is the authoritative record. See full methodology.